legal

Privacy Policy

1. Who we are

Your Kulture Limited, referred to in this policy as “Your Kulture”, “we”, “us” or “our”, is responsible for deciding how personal information collected through this website and our business activities is used.

Website: https://yourkulture.com
Email: contact@yourkulture.com
Registered company: Your Kulture Limited
Company number: 14093577
Registered in: England and Wales
Registered office: 33 Wilfred Fienburgh Court, Carleton Road, London, Islington, United Kingdom, N7 0EX

2. Information we collect

Depending on how you interact with us, we may collect:

• Your name, business name, email address and telephone number.
• Information submitted through our enquiry form.
• Details about your business, project or the services you are interested in.
• Messages and correspondence between you and Your Kulture.
• Information provided when booking a consultation.
• Your email address and preferences if you subscribe to our newsletter.
• Client project information, files, approvals, contracts and invoicing records.
• Reviews, testimonials and feedback you choose to provide.
• Technical information such as your IP address, browser, device, referring website and pages visited.
• Your cookie and consent preferences.

Please do not send sensitive personal information through the website unless it is genuinely necessary and we have asked you to provide it.

3. How we use your information

We may use personal information to:

• Respond to enquiries and questions.
• Arrange consultations.
• Understand your business and project requirements.
• Prepare quotations, recommendations or proposals.
• Deliver websites, branding, content, print and other agreed services.
• Provide website hosting, maintenance or ongoing support where agreed.
• Communicate about projects, revisions, approvals and delivery.
• Issue invoices and maintain accounting and tax records.
• Protect the website from spam, misuse and security threats.
• Improve the website and understand how it is used where analytics consent has been provided.
• Send newsletter or marketing communications where you have actively subscribed.

Our lawful bases may include:

• Taking steps at your request before entering into a contract.
• Performing a contract with you.
• Meeting legal and accounting obligations.
• Our legitimate interests in responding to enquiries, operating the business, supporting clients and protecting our systems.
• Your consent for optional analytics and marketing communications.

You can withdraw consent for optional communications or analytics at any time.

4. Cookies and website analytics

Our website uses cookies and similar technologies for functions including security, consent management and website performance.

Where you have given consent, we may use analytics technologies to understand how visitors find and use the website.

Non-essential analytics technologies should not be activated until you have made a choice through the cookie banner.

You can change or withdraw your cookie preferences at any time by reopening the cookie settings on the website.

Further details are available in our Cookie Policy.

5. Services that may process information

We may use trusted service providers to help operate the website and deliver our services. These may include providers of:

• Website hosting and technical infrastructure.
• WordPress and website functionality.
• Contact forms and spam protection.
• Google Analytics and Google reCAPTCHA.
• Appointment scheduling, including Calendly.
• Email and newsletter delivery.
• Accounting and payment administration.
• Data storage, backups and project management.
• Professional advice.
• Freelance or specialist support required for an agreed client project.

These organisations may only use information for the services they provide and subject to their own legal and contractual responsibilities.

We do not sell personal information.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

6. International processing

Some technology providers may process information outside the United Kingdom.

Where this happens, we take reasonable steps to use providers that apply recognised safeguards for international data transfers.

7. How long we keep information

We retain personal information only for as long as reasonably necessary.

As a general guide:

• Enquiry information may be retained for up to 24 months after the last meaningful contact.
• Client, project, contractual and accounting records may be retained for up to six years after the end of the relationship.
• Newsletter information is retained until you unsubscribe or the mailing list is discontinued.
• A limited record may be kept after an unsubscribe request so that we continue to respect your preference.
• Cookie-consent records are retained for as long as reasonably necessary to record and respect your choices.
• Analytics information is retained according to the settings used within our analytics services.

Information may be retained for longer where necessary to comply with legal obligations, resolve a dispute or defend a legal claim.

8. How we protect information

We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, loss, alteration, disclosure or misuse.

These may include:

• Secure website hosting.
• Access controls and strong passwords.
• Software and security updates.
• Backups.
• Anti-spam and website-security tools.
• Restricting access to people who genuinely require the information.

No internet transmission or storage system can be guaranteed to be completely secure.

9. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete information.
• Ask us to restrict how information is used.
• Object to certain uses of your information.
• Withdraw consent where consent is our lawful basis.
• Receive certain information in a portable format.
• Complain about how your information has been handled.

Some rights are subject to legal conditions or exemptions.

To exercise a right, contact:

contact@yourkulture.com

We may need to confirm your identity before responding.

You can also complain to the Information Commissioner’s Office:

Information Commissioner’s Office
https://ico.org.uk/make-a-complaint/

10. Other websites and changes to this policy

Our website may contain links to websites and services operated by other organisations. We are not responsible for their content or privacy practices.

This policy covers Your Kulture’s own website and business activities. Websites created or hosted for clients may operate under their own privacy notices and data-protection arrangements.

We may update this policy when our services, technology or legal obligations change. The latest version will appear on this page with an updated date.

Want to work with us?

Book a free 30-minute call. We will ask the right questions, give you our honest take, and let you decide from there. No pitch, no pressure.

Or reach us at contact@yourkulture.com